Terms of Service

    Last Updated: February 2, 2026

    Agreement to Terms

    These Terms of Service ("Terms") constitute a legally binding agreement between you and Cost Plus TRT ("Company," "we," "our," or "us") regarding your access to and use of our telemedicine platform, website, and related services (collectively, "Services").

    By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

    Eligibility

    To use our Services, you must:

    • Be at least 18 years of age
    • Be a male resident of a state where we are licensed to provide services
    • Provide accurate and complete information during registration
    • Have the legal capacity to enter into a binding agreement
    • Not be prohibited from receiving telemedicine services under applicable law

    Telemedicine Services

    Nature of Services

    Our Services include telemedicine consultations with licensed healthcare providers for testosterone replacement therapy (TRT), peptide therapy, and erectile dysfunction medications. All medical services are provided by independently licensed physicians and healthcare providers.

    No Emergency Services

    Our Services are not intended for medical emergencies. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. Our platform does not provide emergency medical services.

    Prescription Medications

    Prescriptions are issued at the sole discretion of our licensed healthcare providers based on their medical judgment. We do not guarantee that any prescription will be issued. All prescriptions are subject to medical review and applicable laws and regulations.

    User Responsibilities

    You agree to:

    • Provide truthful and complete medical history and health information
    • Promptly update your information if it changes
    • Use medications only as prescribed and follow all instructions
    • Report any adverse reactions or side effects to your provider
    • Maintain the confidentiality of your account credentials
    • Not share your account with others or allow others to use your prescription
    • Comply with all applicable laws regarding prescription medications

    Payments and Refunds

    Pricing

    Our pricing follows a transparent cost-plus model. All prices are displayed on our website and are subject to change. You will be notified of any price changes before your next billing cycle.

    Payment Terms

    Payment is due at the time of service or as otherwise specified. We accept major credit cards and other payment methods as indicated on our platform. By providing payment information, you authorize us to charge the applicable fees.

    Refund Policy

    Refunds for medical consultations are generally not available once the service has been provided. Medication refunds may be available in limited circumstances and are subject to our refund policy and applicable pharmacy regulations. Contact us to discuss your specific situation.

    Intellectual Property

    All content on our platform, including text, graphics, logos, images, and software, is the property of Cost Plus TRT or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

    Disclaimers and Limitations

    Medical Disclaimer

    The information on our website is for informational purposes only and does not constitute medical advice. Always consult with a qualified healthcare provider for diagnosis and treatment. Results from TRT and other therapies vary by individual.

    Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, COST PLUS TRT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

    Termination

    We reserve the right to suspend or terminate your access to our Services at any time for violation of these Terms or for any other reason at our sole discretion. You may discontinue your use of our Services at any time. Upon termination, your right to use the Services will immediately cease.

    Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Texas.

    Changes to Terms

    We may revise these Terms at any time by posting an updated version on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

    Contact Information

    For questions about these Terms of Service, please contact us:

    Email: support@costplustrt.com
    Phone: 1-888-555-0123