Privacy Policy | Cost Plus TRT

Introduction

Cost Plus TRT ("we," "our," or "us") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our telemedicine services, website, and related applications.

By accessing our services, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

Full name, date of birth, and contact information
Government-issued identification
Billing and payment information
Insurance information (if applicable)
Communication preferences

Protected Health Information (PHI)

Medical history and current health conditions
Laboratory test results
Prescription and medication history
Treatment plans and provider notes
Telehealth consultation records

Technical Information

IP address and device identifiers
Browser type and operating system
Pages visited and time spent on our site
Referring website addresses

How We Use Your Information

To provide telemedicine consultations and medical services
To process prescriptions and coordinate with pharmacies
To communicate with you about your treatment and appointments
To process payments and manage your account
To comply with legal and regulatory requirements
To improve our services and user experience
To send service-related notifications and updates

HIPAA Compliance

As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to protect your Protected Health Information (PHI).

We will not use or disclose your PHI except as permitted or required by law, as described in this Privacy Policy, or as authorized by you. You have the right to receive a Notice of Privacy Practices that describes our PHI handling practices in more detail.

Information Sharing

We may share your information with:

Healthcare Providers: Licensed physicians and medical staff involved in your care
Pharmacies: To fulfill your prescriptions
Laboratories: For diagnostic testing
Payment Processors: To process your payments securely
Legal Authorities: When required by law or to protect rights and safety

Data Security

We implement industry-standard security measures including:

256-bit SSL/TLS encryption for data transmission
Encrypted data storage at rest
Multi-factor authentication for account access
Regular security audits and vulnerability assessments
Employee training on privacy and security practices

Your Rights

You have the right to:

Access and receive copies of your health records
Request corrections to your health information
Request restrictions on certain uses and disclosures
Receive an accounting of disclosures of your PHI
Opt out of marketing communications
File a complaint if you believe your privacy rights have been violated

Data Retention

We retain your medical records for the period required by applicable state and federal law, which is typically a minimum of seven (7) years from the date of last treatment. Non-medical personal information may be retained for as long as necessary to fulfill the purposes outlined in this policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such modifications constitutes your acknowledgment and acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@costplustrt.com
Phone: 1-888-555-0123